Try a new pair of shoes

Try a new pair of shoes

How do you know what your customers really want? Understanding the customer experience has always been the way forward but if you don?t know what that is and lack awareness of the customer journey then you are likely to lose out to your competitors. Your relationship...
Influencing the B2B buying process

Influencing the B2B buying process

There is nothing, in my opinion, to beat that relationship between a B2B company and it?s loyal customers developed through face to face contact and nurturing; to ensure profitable, repeat business and referrals. However, b2b buyers are changing their approach to...